Where do you deliver to?+
Currently we deliver to residential addresses within GTA and KW regions. Please check if your postal code is within our delivery zone. As we are growing our foot print, join our mail list and stay tuned!
What makes your product unique?+
All our home made foods are all-natural (no preservatives added, no MSG, no artificial flavourings or colourings) The bold flavours come naturally occurring spices & vegetables - we use traditional and modern cooking methods to extract these flavours For example: Chef Thiru’s signature cooking paste (thenpandi masala) consists of over a dozen spices which are individual slow-roasted, sun-dried or oven baked at different temperatures, before marinated and blending together. This through process ensures the broad range of flavours are deeply infused into the onions cooked in the Curry Madras.
What is your product shelf-life?+
It varies by product, some are months, some are 3+ years. The minimum shelf life for any of our product when do weekly home delivery is 3 months from the day it’s delivered to your door! However, once opened most products have to be consumed within 4 days of opening, since there are no artificial preservatives added (also mentioned on the packaging)
What is the return policy?+
Any products where it is not properly sealed, will be replaced free of cost. Gift Card of equal value, or complimentary product on next delivery Please notify within 24 hours of receiving home delivery All sales are final
What are the shipping options?+
All orders via our website are fulfilled by local weekly home delivery. That means either our own team, or our third party logistics delivery partners will be delivering them to your doorstep! We currently do not ship to office buildings, or commercial properties.
How do I order?+
Please place your order online (www.thirus.ca)
If you have any questions, please email us:
Can I cancel my order?+
Please forward us your confirmation email, to firstname.lastname@example.org, we will process a cancellation refund, with 5 business days | email subject: Cancel order Credit card transaction processing charges will apply.
When will I receive my order?+
Orders are delivered once a week. Orders cut of time is Saturday at 4PM, for the following week delivery
What do I do if I never received my order? [or] What do I do if I received a defective order?+
If you have not received your order, please email: email@example.com | email subject: Missing order If any issues with product: firstname.lastname@example.org | email subject: Order issue
Where are you located?+
We are located in North Waterloo: 3 - 10 Wyman Road. Waterloo, ON. N2V1Z2.
How is the product made?
Where do the materials come from?
All Thiru’s Gourmet food is made in-house in a commercial chef’s kitchen in small batches. Product is sourced locally through reputable distributors, Ontario Food Terminal, St. Jacobs farmers market and Elmira Produce Auction Cooperative. Spices are procured through a reputable national importer, based in Toronto.
How do I contact your company if my question isn’t answered here?+
Please fill out the contact form , or email us at email@example.com